Terms & Conditions
- These terms
- What these terms cover. These are the terms and conditions on which we supply services to you via our website at welcometomeya.com or via our mobile app, whether these are subscription services or digital content. Where you purchase our mobile app your supply contract will be with the app store, so you should check the app store’s terms before purchasing the app to ensure you agree with them.
- Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
- Information about us and how to contact us
- Who we are. The Meya website and app are operated by Phoenixtribe Ltd, a limited company registered in England under company number 11486288 (“we”, “us”). Our registered office is at: 10 Philpot Lane, London, England, EC3M 8AA. Our VAT number is: 312286134.
- How to contact us. You can contact us by writing to us at email@example.com.
- How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.
- "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
- Our contract with you
- How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
- If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product.
- Our services are intended for users based in UK. Our website and app are solely for the promotion of our products in the UK.
- Our products
- Subscriptions. We offer monthly or annual subscriptions to our premium account service, which grant extended access to a full range of products on the Meya website as well as member benefits such as discounts and promotional offers. If you accept a free trial offer via our website, you should give us written notice at least three working days before the end of that trial period if you do not wish to be charged, otherwise the subscription will renew for the full period advertised at the time of purchase and you will be charged accordingly. If you subscribed to our services via Apple or another app provider, your contract is with that app provider and you must cancel with the provider, not with us.
- One-off purchases. In addition to subscriptions, we may offer the option to purchase additional digital content via our website such as music tracks or guided meditations.
- Music rights. We grant you a non-exclusive, revocable right to make personal, non-commercial use of any music you buy, stream or download from us. Music is not sold to you completely, it is licensed to you by us or by our licensors, and we retain ownership of all rights in such music even after installation on your personal computers, mobile handsets, tablets, wearable devices, speakers, and/or other devices. We reserve the right to end this licence if required to do so by any third party.
- Our rights to make changes
- Minor changes to the products. We may change the product: (i) to reflect changes in relevant laws and regulatory requirements, such as advertising rules; and (ii) to implement minor technical adjustments and improvements, for example to address a security threat in any digital content. These changes will not affect your use of the product.
- Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
- Providing the products
- When we will provide the products. During the order process we will let you know when we will provide the products to you.
- If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.
- If the product is a subscription to receive digital content. We will supply the digital content to you from the point of accepting your order until the subscription expires (if applicable) or until you end the contract as described in clause 7 or we end the contract by written notice to you as described in clause 9.
- We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
- What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, details of any personalisation. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
- Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
- deal with technical problems or make minor technical changes; or
- update the product to reflect changes in relevant laws and regulatory requirements.
- Your rights if we suspend the supply of products (where your subscription is via the website). We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than two weeks in any four-week period we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two weeks in any four-week period and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
- We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 11.6) and you still do not make payment within seven days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended.
- Your rights to end the contract
- You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
- If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to have the product replaced or to get some or all of your money back), see clause 10;
- If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
- If you have just changed your mind about the product, see clause 7.3. You may be entitled to a refund if you are within the cooling-off period, but this may be subject to deductions;
- In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.5.
- Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
- we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
- there is a risk that supply of the products may be significantly delayed because of events outside our control;
- we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than two weeks in any four-week period; or
- you have a legal right to end the contract because of something we have done wrong.
- Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. You do not have a right to change your mind in respect of:
- digital products after you have started to download or stream these; or
- products that have been personalised.
- How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
- In the case of digital content for download or streaming (for example, the streaming of online music), you have 14 days after the day we email you to confirm we accept your order or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
- Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for digital content is completed when the product is downloaded or streamed and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately, except where your contract is for subscription to our premium access account, in which case the contract will end when your current month’s subscription expires (or, if you have an annual subscription, your contract will end one month after we receive your notice to end the contract and we will refund to you a proportionate amount of your subscription fee, in respect of services you have paid for upfront but not received). We will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
- How to end the contract with us (including if you have changed your mind)
- Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
- How we will refund you. We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.
- Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
- When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind
- Our rights to end the contract
- We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
- you do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due; or
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, information needed for the personalisation of products.
- You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
- We may withdraw the product. We may write to you to let you know that we are going to stop providing any subscription services. We will try to let you know at least one month in advance of our stopping the supply of such products and will refund any sums you have paid in advance for products which will not be provided by issuing a part-refund on subscription fees you have paid.
- If there is a problem with the product
- How to tell us about problems. If you have any questions or complaints about a product, please contact us. You can write to us at email@example.com.
- Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is digital content, for example streamed music, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
b) If your digital content is faulty, you're entitled to a repair or a replacement.
c) If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can gain some or all of your money back.
d) If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
- Price and payment
- Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. Any changes to subscription pricing will be advised to you on reasonable advance notice and will only take effect if you proceed with your next renewal.
- Subscription charges. Subscriptions are paid for in advance and will auto-renew unless you opt out of auto-renewals in your online account or give us written notice that you wish to end the agreement at least three working days before the date of the next monthly or annual renewal. We reserve the right not to accept your order, for example where your credit card is declined or where we suspect the request or order is fraudulent. We may also need to verify your identity before we (or our payment provider) can process your order. We will not charge you for orders that we do not process.
- We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
- When you must pay and how you must pay. We accept payment via Paypal or using credit or debit cards. You must pay for products before you download them.
- What to do if you think a charge is wrong. If you think a charge is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
- Our responsibility for loss or damage suffered by you
- We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
- We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 10.4.
- When we are liable for damage to your property. If defective digital content we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
- We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
- How we may use your personal information
- Other important terms
- We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
- You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if, for example, we have concerns about that person’s ability to pay ongoing subscription instalments.
- Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need the agreement of any other person in order to end the contract or make any changes to these terms.
- If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
- Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
- Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.